We are committed to providing the highest quality training, coaching and support to help our clients as follows:

• Provide tailored, honest and constructive help and advice tailored for each client.
• Build genuine personal connections with our clients to allow them to to feel secure, empowered, and confident in the development of their public speaking skills.
• Create a friendly and safe environment to allow clients to be at ease when practicing their public speaking skills. This includes a commitment to our client service standards outlined below:

Communications, enquiries and bookings

In all our client communications we are committed to being clear, transparent and prompt. All enquiries received will be followed up by us in a timely manner. Appointment bookings will be confirmed with clients prior to the scheduled time. Where a client needs to reschedule every effort will be made to be as flexible as possible. For clients taking part in a group training course we will endeavour to find an alternative date and time should a client be unable to attend a session.

Confidentiality

Any information discussed or provided during training and coaching sessions is strictly confidential. Any client sensitive information which is not publicly available and is shared with us will not be provided to any third parties. All personal data received as part of the booking process will be kept secure and only be used for the purpose in which it has been provided. Any client video footage will not be posted on any form of social media by us unless the client specifically requests this and gives written consent. A formal confidentiality agreement will be put in place between the client and the Public Speaker For Life business partnership upon request by the client.

Billing, payments and refunds

We are committed to ensuring that we provide value to all of our customers and that billing is accurate and fair based on an agreed rate. If payment of an invoice is not received by the due date we will follow up with the client as required. Refunds will be provided as necessary and assessed on a case-by-case basis.

Corporate training/Group courses:

A refund cannot be provided once the course has commenced. We are however committed to being flexible regarding dates and work with you to attend a future course as necessary.

Executive/Personal coaching: 

A cancellation fee will not be enforced. However, repeated cancellation requests which don’t involve a reschedule may incur the cost of a session assessed on a case-by-case basis.

Training facilities, meetings and travel

We aim to ensure that all training and coaching is run in a facility that is fit for purpose. We endeavour to be as flexible as possible in identifying a suitable facility which is convenient for our clients. For personal coaching, sessions are held in a central location either arranged by you or by us. If a specific non-central location is requested a charge for travel time may be necessary. Where this is the case, this will be agreed with the client prior to the appointment.

Complaints handling, feedback and testimonials

We are committed to providing a quality service. In the event of any complaint this will be taken very seriously. Complaints will be investigated and where necessary services reviewed and updated accordingly. In instances where a client provides positive feedback, this will only form a testimonial on our website if the client provides their approval to do so.